Customer Service Administrator

Are you the kind of person who thrives on keeping things organised, loves helping people, and enjoys a role where no two days are quite the same?

We're looking for a proactive and customer-focused Customer Service Administrator to become a key part of a busy and supportive office team. This is an exciting opportunity for someone who enjoys building relationships, solving problems, and being the go-to person who keeps everything running smoothly behind the scenes.

What you'll be doing:

• Managing customer enquiries and providing outstanding support
• Processing purchase orders accurately and efficiently
• Keeping contract renewal schedules up to date and on track
• Preparing and distributing customer communications and information
• Supporting internal teams with administrative tasks and coordination
• Ensuring all communications are handled professionally, promptly, and accurately
• Assisting with general office administration and day-to-day operations

This is a varied role where you'll have the chance to work across different areas of the business, making a genuine impact on both customers and colleagues alike.

What we're looking for:

• A positive, enthusiastic attitude and a willingness to learn
• Strong organisational skills with the ability to juggle multiple tasks
• Excellent communication skills, both written and verbal
• A confident and professional approach when dealing with customers and colleagues
• High attention to detail and a methodical way of working
• Strong IT skills, including Microsoft Word, Excel and Outlook
• Someone who enjoys taking initiative and finding solutions

Desirable skills:

• Experience using Sage 200 Professional
• Knowledge of additional languages

Why apply?

This is more than just an administration role. It's an opportunity to join a team where your contribution is valued, your ideas are welcomed, and your ability to deliver excellent customer service will make a real difference every day.

If you're organised, personable, and ready to take the next step in your career, we'd love to hear from you.