Service Controller

Circa 38k DOE, Mon-Fri, 33 days Holiday, Perm Role, Employee Assistance Programmes

We are looking for a proactive Service Controller for a well respected, well established manufacturing company in Croydon.

This Service Controller position offers long-term stability, strong earning potential and ongoing development within a modern engineering environment.

Key Responsibilities of the Service Controller:

• Handle incoming calls and coordinate field service activities
• Log breakdowns and job details accurately in central systems
• Communicate engineer attendance and updates to customers
• Prioritise vehicle-off-road cases and escalate major issues
• Manage warranty and chargeable field repairs, including job numbers and parts coordination
• Liaise with third-party repair providers and monitor progress
• Collate and finalise engineer documentation and reports
• Maintain high standards of service administration and compliance
• General service controller duties

The Ideal Candidate for the Service Controller:

• Previous experience in a similar service controller role, ideally within the motor trade
• Strong customer service and communication skills
• Technical understanding of vehicle components
• Excellent planning and organisational abilities
• Proficient in Microsoft Excel and Word

If you are interested in this Service Controller role, please apply now or contact Grace at E3 Recruitment