Job Description
Hours:
9AM-6PM, (Alternate SAT 7AM-1PM overtime)
The Purpose
• Producing service plans for customers.
• Adding service information to service planning tool called Prompt .
• Keeping vehicles on Prompt up to date.
• Ensuring the service plan is followed.
• Contacting customer with planned maintenance dates.
• Creating T Cards for servicing and planning three weeks in advance.
• Running Missed Occasion report on Prompt and keeping KPI target.
• Keep job cards flowing through the system for invoicing.
• MOT Planning and booking of MOT s with various ATF s.
• 2-year Tachograph calibration planning.
• Answer overflow phone calls from Service Reception.
• Back fill into Service Reception, holiday & sick cover.
• Carryout duties to a high standard.
• Reasonable adhoc requests from Director & General Manager.
The Principal Areas of Responsibility
• Responsible for warranty and contract jobs.
• General reception work.
• Prioritise workload.
• Deliver promised work on time and to a high quality standard.