Job Description
Call Centre Advisor
Location: Birmingham Business Park
Hours: 42.5 hours per week Monday to Friday
Pay Rate: 13.60 per hour
About the Client
Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support.
The Role
On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes.
Key Responsibilities
- Provide customers with regular updates on the progress of their vehicle repairs
- Deliver clear, professional, and consistent communication
- Handle a high volume of incoming calls (approximately (Apply online only) calls per day)
- Proactively manage and resolve customer complaints
- Maintain a positive customer experience throughout the repair journey
Candidate Requirements
- Proven experience managing high-volume inbound calls
- Strong communication and customer service skills
- Resilient, calm, and professional under pressure
- Proactive approach to problem-solving and complaint handling
What's on Offer
- Competitive hourly pay of 13.60 per hour
- Monday to Friday working pattern
- Opportunity to work with a large, nationwide automotive repair business
Candidates with relevant automotive and customer service experience are encouraged to apply.